We collect personally identifiable data through the ordering process at the time of ordering i.e. your name, address, email address, telephone number etc, this information is used to process your order and to contact you if there are any problems e.g. payment clearance, unavailable stock etc. Our online payments are securely processed by HSBC bank, who collect the necessary card details to authorise or decline card transactions.

We use a common Internet technology known as a "Cookie", which is stored on your browser. Cookies enable the shopping cart and checkout to function by remembering which items you have placed in your shopping basket, the quantity etc, and sometimes used to simplify the ordering process too. Sensitive information such as credit card details are not stored on Cookies. It is possible to modify your browser to switch Cookies off, however this will disable the shopping basket and checkout.

General visitor traffic to our website is monitored for research and in order to improve our service, but no personally identifiable data is collected through this process.

We may from time to time inform you by post, fax or email of any developments in our or our selected partners products or services e.g. special offers, new products, change of our contact details, newsletters etc. You will always be given the option to unsubscribe or opt out of these at the time. We do not send unsolicited mail (known as Spam).

If you have any questions about our privacy policy, please email customercare@mouse2house.co.uk